Terms and conditions

Our Guarantee: Shop with Confidence

We stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy, we make returns and refunds easy.

1. Eligibility for Returns & Refunds

• Returns must be requested within 30 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase is required (order confirmation or receipt).

2. How to Initiate a Return

1. Email us at ck@coffeekeepers.com with your order number and reason for return.
2. We’ll provide return instructions and a return shipping address.
3. Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility).

3. Refund Process

• Once we receive and inspect the item, we’ll process your refund within 5-7 business days.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.

4. Exchanges & Replacements

• If you receive a damaged or defective item, contact us within 7 days of delivery for a free replacement.
• Exchanges are available for defective or incorrect items only.

5. Non-Returnable Items

• Items marked Final Sale or Gift Cards cannot be returned.
• Products that show excessive wear and tear are not eligible for a refund.

6. Need Help?

If you have any questions about your return, contact us at ck@coffeekeepers.com.